TERMS AND CONDITIONS OF WARRANTY
For the purposes of this agreement:
“Supplier” shall mean Leema Creations (Pvt) Ltd and its successors and assigns
“Customer” shall mean the customer or any person acting on behalf of with his/her authority
“Product” shall have the same meaning as the goods supplied by the Supplier to the Customer
This warranty covers the defects resulting from defective parts, materials, workmanship and construction, if such defects, are revealed during the period of warranty from the date of purchase.
The Supplier agrees, within a period as specified after the delivery date, to repair or replace without charge the particular product or component which is defective within the meaning of this guarantee, determined during an inspection by a trained representative of the Supplier that the product has failed due to defects in fabrication or installation.
Any complaint must be sent to the Supplier within ten days of the defect being noticed accompanied by the purchase invoice or details relating to the purchase. The warranty is applicable only with the proof of purchase to the original owner as it is non-transferable. The original invoice of the final payment is to be submitted with the claim under the warranty. Warranty claims must be made in writing within 30 days before the expiration of warranty. If a claim is not made within the stated time frame, then the warranty period will expire automatically even if the product has not been fully used or installed during the warranty period.
All claim determinations will be made and communicated to Customer in writing by the Supplier.
In the event of repair or replacement, the original remaining warranty period will continue and be applicable to the repaired or replaced “Leema” product in whole and will not set in motion a new warranty period from the date of repair or replacement. Customer must make a warranty claim prior to having any repairs or replacement of the alleged defective items. The warranty becomes void if the goods are repaired or replaced without first obtaining the written consent from the Supplier.
Damages are not covered under this warranty if the product supplied has defects due to or as a result of the following:- Use of paints, detergents, solvents, chemicals such as harsh or abrasive cleaner, aggressive environmental influences or chemical dust, such as construction dust, lightning or other unusual weather conditions, soiling caused by animals, vandalism, burns from cigarettes and other sources, fire, damage as a result of any testing, adjustments or modification or improper installation or assembly contrary to any written installation instruction, failure to observe operation, poor or incorrect maintenance, failure to take proper care, modifications, alteration, misuse, abuse, willful or negligent damage, unreasonable or extraordinary use, or any trial operation of the product, accident, use in a manner that is not normal or customary, or extraordinary, if the surface of the product has been scratched for any reason, defect or damage incurred from transportation or storage of the products in improper conditions outside of Supplier’s responsibility (re-transport after delivery of product by Supplier)
As the manufacturer of the Product, “Leema” stands behind its craftsmanship and pledges to do everything it can to reasonably resolve, as quickly as possible, any problems you may have with the Product within the terms and conditions of this warranty. This warranty is non-transferable and valid to the original purchaser only
OFFICE CHAIRS
The Seating Products including Office Chairs, Auditorium Chairs and Public Seating is guaranteed to be of the best material and workmanship and free from defects arising from the manufacture of the product and guaranteed for a period of 01 year.
Careful consideration is given to our selection of standard fabric upholstery for Chairs. The fabrics we have selected offer the best in appearance, durability and value. However, since we have no control over the environment, cleaning or other conditions which may affect colorfastness or durability, we cannot warrant fabrics beyond any warranty which may be provided to us by the fabric supplier.
Damage resulting from general wear and tear in the course of product usage given its aging, nature, function as well as damage due to usage of the product beyond its intended use is not covered under the warranty.
Any damage to the product resulting from improper installation, or assembly by third party, improper maintenance, improper storage, or use not in compliance with the intended use and modifications is excluded under the warranty.
Products must not be stored in damp warehouses or placed in moist or freshly plastered buildings as this will adversely affect the upholstery
Damage resulting from discoloration due to exposure to sunlight or other natural phenomena, fire, bleach, rips, burns, tears and damages due to accident, improper care, misuse, are specifically excluded from the warranty. Products exposed to outdoor use, unless manufactured specifically for outdoor conditions is excluded from this warranty
Any claim against stains to fabric upholstery if the request is initiated or informed immediately on the delivery of the goods and the same is endorsed by the delivery team, such claim will be honored and attended to without any charge to the Customer
Chrome or powder coated metal surfaces of chairs should be cleaned only with non-abrasive and non-acidic solutions to remove oxidation, tarnish, rust and soil. Abrasive and acidic cleaning agents will degrade the appearance and structural integrity of the product.
All warranties are for normal commercial usage defined as a forty five workweek by persons weighing 250 lbs or less with period of usage defined as 8 hours a day, 6 days a week.
The following specific parts/components/materials have a limited warranty subject to the above conditions:
- Lift mechanism – 01 year
- Tilt mechanism – 01 year
- Base – 01 year
- Caster Wheels – 01 year
